Refund policy

Return Policy

We want you to love every piece from us, but if something isn't quite right, we're happy to help.  Please review our return guidelines below:

Returns are accepted for store credit or exchange ONLY

  • Items must be returned within 10 days of delivery or in-store purchase.
  • Products must be unworn, unwashed, and in original condition with tags attached.
  • Customer is responsible for return shipping costs if applicable.  

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged.

  • Jewelry
  • Hair accessories
  • Sale Items
  • Items marked Final Sale at checkout
  • Gift Cards

Returns by mail (if applicable)

You MUST notify us within 5 days of receiving your item that you will be sending an item back and it must be postmarked within 10 days of receiving your item (as noted as delivered date in tracking data). 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your return.

If you are approved, then you will be emailed a digital merchandise credit.  

Late or missing exchange credit (if applicable)
If you haven’t received your digital refund yet, first check your junk email.  
If you still do not see it, please email us immediately at info@tidetrue.com or call us.

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at info@tidetrue.com and send your item to the following shipping address:

Shipping Return Address : 
To return your product, you should mail your product to:

Tide & True Boutique

100-2 Causeway Drive, Ocean Isle Beach, NC 28469

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if there is no tracking available for it.

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